Now Hiring - Customer Service Project Manager in Lake Oswego, OR

Company Overview:

Kelvix is a leading LED lighting solutions manufacturer. We provide collaborative support and innovative services to agents, lighting specifiers, distributors, and electrical contractors. Our aim is to provide the best customer service experience with every interaction.

We:

• Provide the path of least resistance for our customers, no matter the obstacle.
• Committed to outstanding service that stems from a place of gratitude.
• Work in partnership with our customers to achieve exceptional outcomes.
• Strive to improve and grow to maintain the highest standards of customer service.
• Are creative and think outside the box to solve problems.

If these values resonate with you and you’re looking to work with a positive, flexible, and growing team, let’s chat!

We are looking for a Customer Service Project Manager to provide industry-leading service and innovative solutions for our customers and manufacturer reps. This position reports to the PM Manager and works closely with all members of the team.

Position Responsibilities:

• Learn and understand the lighting supply chain
• Develop fundamentals of quotations and order processing in Salesforce and QuickBooks
• Read basic project plans and understand a fixture schedule
• Quote and coordinate sample opportunities with reps to help secure specifications on projects
• Continue to learn the “Kelvix Way” and express it to the customer with every interaction
• Maintain required volume of quotes and orders processed for their territory

Qualifications:

• Some general LED lighting/construction knowledge preferred
• Ability to communicate at a high level and put customers’ needs as a top priority.
• 1+ year of lighting inside sales experience
• 1+ year of customer-facing experience (all communication platforms)

Compensation

• Competitive pay with opportunity for advancement
• Full medical, dental & vision benefits
• Flexible time off
• Paid parental leave
• STD, LTD, life insurance
• Company 401K contribution of 3.0% begins 1 month after employment (no employee match required)
• Quarterly performance-based bonuses

Job Type: Full-time, exempt

Salary: $55,000- $70,000

Closing date: 7.28.23

Kelvix is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Compensation package:

• Bonus pay
• Performance bonus

Experience level:

• 1 year

Schedule:

• 8 hour shift

COVID-19 considerations:
Kelvix follows the most recent OHA and CDC guidance.

Ability to commute/relocate:

• Lake Oswego, OR 97035: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)

Work Location: In person